DSL Troubleshooting - Check computer IP address

An IP (Internet Protocol) address is a series of numbers that is given to a device connected to a network. This could be a simple network with just a few computers, or a complex network like the Internet. Your computer must have a valid IP address to connect to the Internet. The steps to check the computer IP address would depend on what operating system your computer has. Go to the section of your operating system.

Windows 2000/XP

Click here to find out what the results mean.

Windows 98/Me



One of two things will happen now. The computer will get an IP address from the device that is connected to the Ethernet connection, or the computer will not be able to receive a valid IP address and you will see an error after about 1 minute.

If successful and the computer has received a valid IP address, you know that the computer is communicating with the device connected to it. What that valid IP address would be, would depend on exactly what is directly connected to the computer.

If the computer is connected directly to the DQ VisionNet or Pacific Star DSL modem the valid IP address should be 10.0.0.x (x would be a number greater than 2).

If unsuccessful in attempting to obtain an IP address, the IP address field will show 169.254.x.x. This is the IP address Windows will give itself if it is not able to receive one from a connected device.

- A note about routers -
If the computer is connected to a router, it will attempt to obtain an IP address from that router. Most router IP address ranges are 192.168.x.x. The “x” here would be any number between 0 and 254. If you are unfamiliar with networking, and in order to simplify the troubleshooting process, we recommend you disconnect the router so that there is a straight connection from the DSL modem to your computer. If you are familiar with networking (or are just feeling adventurous) and the computer has obtained a valid IP address from the router, please consult your router documentation to find out how to access the router interface to check the status and settings of your router.

For the remainder of this troubleshooting guide we will assume that your computer is connected directly to the DSL modem and you are not using a router.

Did the computer receive a valid IP address?